Clouds Rest LLC

Terms of Service

Effective date: 1 January 2026. These terms govern your use of this website and the lodge services provided by Clouds Rest LLC.

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1. Acceptance of These Terms

These Terms of Service form a binding agreement between you and Clouds Rest LLC. By visiting this website, sending an enquiry, making a booking or staying at our lodge, you agree to be bound by these terms. If you do not accept these terms, please do not use this website or our services. If you make a booking for other people, you confirm that you have authority to accept these terms on their behalf and that you will tell them about the terms that apply to their stay.

These terms should be read together with our Privacy Policy and with any specific terms we provide for a particular service, event or season. Where a specific term conflicts with a general term, the specific term controls for that service. We may provide these terms in more than one language, and if an official version is required by law, the English version controls.

2. Who We Are

Clouds Rest LLC is a mountain lodge company. We operate a lodge and offer rooms, suites, cabins, halls, breakfast service, guided walks and concierge care. Our registered address is 585 N Columbus St, Salt Lake City - 84103-2114, United States (US). You may write to us at enquiry@cloudsrest.hair or telephone the desk at +17157770122. When these terms use the words we, us or our, they mean Clouds Rest LLC, and when they use the word you, they mean the guest, visitor or account holder who interacts with us.

Our website and our services are offered from the United States. We welcome guests from other regions, but we make no promise that a service described here is available in every location or that it complies with every local law outside the United States.

3. Eligibility and Guest Responsibility

You must be at least the age of legal majority in your place of residence to make a booking, unless a parent or guardian books on your behalf and accepts these terms. You agree to give accurate, current and complete information when you book or enquire, and to keep that information up to date if your plans change. You are responsible for the conduct of every person in your party while they are on our property, and you agree to make sure that each person follows our house rules.

You also agree not to use our website or our services for an unlawful purpose, to interfere with the safety of others, or to misrepresent your identity or your authority to act for another person. We may decline a booking, refuse service or ask a guest to leave when we reasonably believe that these terms have been broken.

4. Bookings and Reservations

A booking is a request until we confirm it. We confirm a reservation when we have the information we need and, where a deposit applies, when we have received it. A confirmation sets out the dates, the room, suite or cabin, the number of guests and the price. Please check the confirmation carefully and tell us at once if something is wrong. If we cannot honour a confirmed reservation for a reason within our control, we will offer a comparable alternative or a full refund of the amount you paid for the affected nights.

We may limit the number of guests in a room for reasons of safety and comfort, and we may decline a booking that does not match the capacity of the space you have chosen. Group bookings and full property bookings may require a separate agreement in writing.

5. Rates, Deposits and Payment

Our rates are quoted in the currency shown at the time of booking and may change before a reservation is confirmed. A rate includes the services stated in the confirmation and excludes anything not stated. Taxes and fees are added where the law requires them. Seasonal rates, cabin rates and hall rates may follow a different schedule, and we will show you the applicable terms before you commit.

We may ask for a deposit to hold a room, a cabin or a hall. The deposit amount and the date it becomes non refundable are stated in the confirmation. The balance is due at check in, at check out or on the schedule we provide, and we may require a valid payment method on file for the duration of a stay. If a payment fails or an authorised charge is reversed without good reason, we may cancel the reservation and keep the amounts that the terms allow us to keep.

Prices for third party items, such as transport, a hired guide or an external caterer, may be set by that third party and passed on to you. We will tell you when a charge of that kind applies.

6. Changes and Cancellations

You may ask to change a reservation, and we will do our best to accommodate a new date or a different room. A change may affect the rate that applies, and any difference is due at the time of the change. Cancellations and refunds follow the schedule stated in the confirmation for your booking. Where no specific schedule is stated, the general rule below applies.

If you cancel a standard booking more than seven days before arrival, we will refund the deposit, less any amount that a third party does not return to us. If you cancel within seven days of arrival, we may keep the deposit to cover the lost night. If you do not arrive and do not tell us, we may charge the first night and release the rest of the reservation. Hall and event bookings may have a longer non refundable window because they displace other business, and that window is stated in the event agreement.

If we must cancel for a reason within our control, you may choose a comparable alternative or a refund of the affected amounts. If the cancellation is due to an event beyond our reasonable control, force majeure terms apply.

7. Check In and Check Out

Standard check in and check out times are stated in your confirmation and at the desk. We may offer an early check in or a late check out when the house allows, and a charge may apply. Please tell us your expected arrival time so that we can keep the porch lantern lit and prepare your key. For a late arrival, call the desk at +17157770122 and we will explain how to enter and where to find your room.

At check out, please return the key, settle any balance and leave the room in the condition in which you found it. If you leave an item behind, we will hold it for a reasonable period and may charge the cost of returning it to you by post.

8. House Rules and Guest Conduct

We keep a quiet, safe and comfortable house. Guests agree to respect quiet hours, to keep shared spaces tidy, to supervise children at all times and to treat staff and other guests with courtesy. Smoking is not permitted inside the lodge or the cabins. Open flames are not permitted except in a fireplace that we have prepared. Pets are welcome only in the spaces we designate and only with prior notice.

We may ask a guest to leave, without refund, for behaviour that endangers others, damages property, disrupts the house or breaks the law. We may also involve the authorities when a situation requires it. We take the comfort of every guest seriously, and we will act to keep the house calm and safe.

9. Damage and Security Deposits

You are responsible for the cost of repairing or replacing property that you or a member of your party damages through carelessness or misuse. We will charge only the reasonable cost of repair or replacement, supported by a receipt or an estimate. We may ask for a security deposit for a group booking, an event or a longer stay, and we will return it within a reasonable period after check out, less any amount that the terms allow us to keep.

Ordinary wear and tear is not damage, and we will not charge for it. If you report a problem during your stay, we will try to fix it quickly, and we will not treat a report as an admission of fault.

10. Lodge Services and Availability

Our six lodge services are described on the Services page of this website. We provide them with reasonable skill and care, and we may adjust a schedule, a menu or a route when weather, safety or supply requires it. A service that depends on a third party, such as a hired car or an external guide, is subject to that party being available. We will tell you as early as we can when a service must change, and we will offer a reasonable alternative where one exists.

Trailhead breakfast, guided walks and cabin stays may be seasonal. A seasonal service is offered only during the period we announce, and a booking outside that period does not create an obligation on our part to provide it.

11. Guided Walks and Mountain Safety

A guided walk takes place in a mountain environment that carries inherent risk. You agree to follow the reasonable instructions of your guide, to stay with the party, to wear suitable clothing and footwear and to disclose any medical condition that could affect your safety or the safety of others. Our guides may change a route, shorten a walk or turn back when conditions require it, and their decision on safety is final.

You take part in a walk at your own risk to the extent the law allows, and you are responsible for your own personal equipment and belongings. We carry safety kit and follow established procedures, but we cannot remove every hazard that a mountain holds. Nothing in these terms excludes a liability that the law does not allow us to exclude.

12. Events, Retreats and Halls

A hall or retreat booking may require a written agreement that sets out the dates, the set up, the catering, the number of guests and the payment schedule. The organiser is responsible for the conduct of the attendees, for any damage they cause and for any external supplier the organiser brings onto the property. We may require an external supplier to hold appropriate insurance and to follow our safety rules.

We may set a limit on amplified sound, on the time a hall may be used and on the number of people a space may hold. These limits protect the comfort of other guests and the safety of the building. If an event exceeds a limit, we may ask the organiser to reduce it or to end the event, and the organiser remains responsible for the agreed charges.

13. Use of This Website

This website is provided for information and for making an enquiry or a booking. You agree not to scrape, copy, overload, disrupt or attempt to gain unauthorised access to the site or its systems. You agree not to upload malicious code, to send unsolicited advertising through our forms or to use the site in a way that harms another person. We may block access, at any time, when we reasonably believe that a use of the site is abusive or unlawful.

We work to keep the site accurate and available, but we do not promise that it will always be free of error or interruption. Information on the site may change without notice, and a detail on a page does not override the terms of a confirmed booking.

14. Intellectual Property

The text, layout, graphics, names and code on this website belong to Clouds Rest LLC or are used with permission. You may view and print a page for your own personal use. You may not copy, republish, sell or adapt a substantial part of the site for a commercial purpose without our written permission. The brand CloudsRest and the lodge identity are protected, and you agree not to use them in a way that suggests a connection you do not have.

If you send us a suggestion, a photograph or a review, you grant us a licence to use it to describe and improve our services, unless we agree otherwise in writing. You confirm that you have the right to share what you send and that it does not infringe the rights of another person.

15. Limitation of Liability

To the extent the law allows, Clouds Rest LLC is not liable for an indirect, incidental, special or consequential loss, or for a loss of profit, opportunity or goodwill, arising from your use of this website or our services. Our total liability for a direct loss connected with a booking is limited to the amount you paid us for the affected service, except where the law provides otherwise.

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for any other liability that the law does not allow us to exclude. Some regions do not permit certain limitations, so a limitation in this section may not apply to you, and the rest of these terms will continue to apply.

16. Indemnity

You agree to indemnify and hold harmless Clouds Rest LLC, its team and its partners from a claim, loss, cost or expense that arises from your breach of these terms, from your misuse of the website or our property, or from the conduct of a person in your party. This indemnity does not apply where the loss is caused by our own negligence or by our breach of these terms.

If a third party brings a claim that is covered by this section, we will tell you promptly and we will give you the information we have that is relevant to your defence. You agree to cooperate in good faith with the handling of such a claim.

17. Force Majeure

We are not liable for a failure or a delay caused by an event beyond our reasonable control. Such events include severe weather, a road closure, a landslide, a power failure, a fire, a flood, an epidemic, a labour dispute, a government action and a failure of a public utility or a transport provider. When such an event occurs, we will tell you what we know and we will work with you on a fair solution, which may include a changed date or a credit.

If a force majeure event prevents a stay for a long period, either party may end the booking. In that case we will refund the amount you paid for the nights that were not delivered, less any amount a third party does not return to us.

19. Termination and Suspension

We may suspend or end your access to this website, or decline to provide a service, when we reasonably believe that these terms have been broken or that the law requires it. A booking that is ended for a breach may be subject to the cancellation schedule that applies to it. We may also end an agreement for a reason that the law allows, such as insolvency or a change in the law that makes performance impossible.

A term that by its nature should survive the end of an agreement, such as a term about intellectual property, liability, indemnity or governing law, continues to apply after the agreement ends.

20. Governing Law and Disputes

These terms are governed by the laws of the State of Utah and the applicable laws of the United States, without regard to a conflict of law rule. If a dispute arises, we encourage you to contact us first at enquiry@cloudsrest.hair or +17157770122, and we will try in good faith to resolve the matter directly. If a dispute cannot be resolved in that way, it may be brought before a court of competent jurisdiction in the State of Utah, unless a mandatory law in your place of residence gives you the right to proceed elsewhere.

Before starting formal proceedings, either party may propose mediation with a neutral third party. We will consider a reasonable mediation request and we will share the information that is needed for a fair discussion.

21. Changes to These Terms

We may update these terms from time to time. When we make a material change, we will post the new version on this page with a revised effective date. A change applies to a booking made after the revised effective date, and we will not apply a material change to a confirmed booking without a lawful basis or your consent. If any part of these terms is found to be unenforceable, the remaining parts continue in full force.

These terms, together with the Privacy Policy and any specific agreement, are the entire understanding between you and Clouds Rest LLC about the subject they cover, and they replace an earlier understanding on the same subject.

22. How to Contact Us

If you have a question about these terms, please contact us. We would rather answer a question early than have a small doubt grow into a dispute. Our details are listed below and appear at the foot of every page of this website.

Thank you for reading these terms and for choosing Clouds Rest LLC. We look forward to welcoming you to the lodge and to a stay that is calm, safe and well cared for.