1. Introduction and Scope
Clouds Rest LLC respects the privacy of every guest, visitor and partner who interacts with our lodge and our website at cloudsrest.hair. This Privacy Policy describes the kinds of information we collect, the reasons we collect it, the ways we use and share it, the choices available to you and the safeguards we apply. This policy was prepared by the developer CloudsRest on behalf of Clouds Rest LLC, and it applies to our website, our reservations desk, our front porch and every service we provide from our address at 585 N Columbus St, Salt Lake City - 84103-2114, United States (US).
We are a mountain lodge company that offers rooms, suites, cabins, halls, breakfast service, guided walks and concierge care. To deliver those services we must handle a modest amount of personal information. We keep that handling narrow, honest and secure. We do not sell personal information, and we do not trade it for advertising. When this policy refers to we, us or our, those words mean Clouds Rest LLC. When it refers to you, that word means any person who visits our website, contacts our desk, books a stay or enters our property.
This policy applies alongside our Terms of Service and any specific notice we provide at the time of a booking. If a specific notice conflicts with this policy, the specific notice controls for that activity. We encourage you to read this policy in full and to contact us with any question you may have.
2. Who Controls Your Information
Clouds Rest LLC is the controller of the personal information described in this policy. Our company operates a mountain lodge and related guest services. Our registered mailing address is 585 N Columbus St, Salt Lake City - 84103-2114, United States (US). Our contact email is enquiry@cloudsrest.hair and our telephone number is +17157770122.
Because we are a small lodge, the same team that greets you at the porch also answers privacy questions. That means your request reaches a person who knows the house and the records, and it receives a direct, human reply. We do not route privacy requests through an automated system, and we do not require you to use a portal to reach us. A simple message to our address is enough.
3. Information We Collect
We collect information that you choose to give us and a limited amount that our website records automatically. The list below describes the main categories.
- Booking and stay details, including your name, the dates of your visit, the room, suite or cabin you reserve, the size of your party and any requests you make for meals, walks or accessibility support.
- Contact details, including your email address, telephone number and mailing address when you provide them for a reservation, an enquiry or a receipt.
- Payment information, such as the method you use to settle a bill and the records required to process a payment or a refund. We do not store full card numbers in our own systems.
- Correspondence, including emails, messages left with the desk, notes taken to serve a guest and records of how a request was resolved.
- Website technical data, including the pages you view, the time of your visit, the type of device you use and a general region derived from your internet connection.
- Hall and event details, including the organiser name, the nature of the gathering and the needs of the group when a hall or a retreat is booked.
We do not ask for information that we do not need. If a field is optional, we mark it as optional. If you choose not to provide information that a service requires, we may be unable to complete that service, and we will tell you so plainly.
4. How We Obtain Information
Most personal information reaches us directly from you. You may give it when you send an email to our desk, call the telephone number listed on this site, complete a form on our website, check in at the porch or make a request during a stay. We may also receive information from a travelling companion who books on your behalf, from an event organiser who registers a group, or from a service provider that supports a booking you have authorised.
Our website records a small amount of technical data automatically when you browse. This data helps us understand which pages are useful and how the site performs. We do not use it to build a profile of you as a person, and we do not combine it with your booking record unless we must investigate a security matter or a dispute.
5. Why We Use Personal Information
We use personal information for clear and limited purposes. We use it to take and confirm a booking, to prepare a room or cabin, to provide breakfast, to arrange a guided walk, to set up a hall for a gathering and to deliver the concierge care that a guest requests. We use it to communicate with you before, during and after a stay, including confirmations, reminders and answers to your questions.
We also use personal information to keep accurate accounts, to process payments and refunds, to meet our legal and tax duties, to protect the safety of guests and staff, to secure our property and our website, and to resolve disputes. Where we have a legitimate interest in improving our services, we may review aggregated and de identified information to understand how guests use the lodge and what we can do better.
We do not use personal information for automated decision making that produces a legal effect concerning you, and we do not use it to serve behavioural advertising. If we ever wish to use information for a new purpose, we will explain that purpose and, where the law requires, seek your consent first.
6. Legal Bases for Processing
Where the law requires a legal basis, we rely on one of the following. We process information to perform a contract when we take a booking or deliver a service you have reserved. We process information to comply with a legal obligation when we keep tax records or respond to a lawful request. We process information on the basis of our legitimate interests when we secure our premises, improve our services, prevent fraud or manage our business, provided those interests are not outweighed by your rights. We process information on the basis of consent when you ask to receive news, when you agree to an optional feature or when you provide information that is sensitive and not required for a service.
You may withdraw consent at any time. Withdrawal does not affect processing that already took place on a lawful basis, and it does not affect processing that rests on another legal basis.
9. How Long We Keep Information
We keep personal information only as long as we need it for the purpose that justified its collection, and for the periods that the law or a contract requires. Booking and billing records are kept for the period required by tax and accounting rules. Correspondence is kept long enough to serve a guest well and to resolve any follow up question. Security recordings, where they exist, are kept for a short, defined period and then erased on a rolling basis.
When a retention period ends, we delete or destroy the information, or we render it permanently unable to identify any person. If we cannot delete information from a backup immediately, we isolate it and protect it until deletion becomes possible. We review our retention schedule at least once a year so that the periods we set still match what we actually do.
10. How We Protect Information
We protect personal information with a combination of technical, physical and organisational safeguards. We use encryption in transit for our website and our email where the service permits. We restrict access to guest records to staff who need them to do their work. We keep our software current, we use strong passwords and we review who holds access whenever a role changes. Paper records that contain personal information are stored in a locked area and are destroyed when their purpose ends.
No method of transmission or storage is perfectly secure, and no lodge can promise absolute safety. We work to reduce risk and to detect problems early. If a security incident affects your personal information, we will notify you and any regulator that the law requires, and we will describe what happened and what we are doing about it in plain language.
11. Your Rights and Choices
Depending on where you live, you may have the right to request access to the personal information we hold about you, to ask us to correct information that is wrong or incomplete, to ask us to delete information that we no longer have a lawful reason to keep, to ask us to restrict or object to certain processing, to receive information in a portable format and to withdraw consent where consent was the basis of the processing.
To make a request, write to enquiry@cloudsrest.hair or call +17157770122. We may ask you to confirm your identity so that we do not disclose information to the wrong person. We will answer within the period the law allows, and we will explain any reason that keeps us from meeting a request in full. You also have the right to complain to a supervisory authority in your region. We would prefer the chance to resolve your concern directly, and we will take a complaint seriously.
12. Privacy for Children
Our website and our services are meant for adults and for families who travel with a responsible adult. We do not knowingly collect personal information from a child below the age at which consent can be given without a parent or guardian. A booking for a child is made by the responsible adult, and any information about a child is held as part of that booking and used only to provide the service, such as a meal, a bed or a place on a guided walk.
If a parent or guardian believes that a child has given us personal information without the required consent, that person may write to enquiry@cloudsrest.hair and ask us to remove it. We will act promptly, and we will explain what we removed and what, if anything, we had to keep for a legal reason.
13. International Transfers
Clouds Rest LLC is based in the United States, and our records are kept in the United States. If you contact us from another country, your information will be transferred to and processed in the United States, where privacy law may differ from the law of your home region. Where the law requires safeguards for such a transfer, we use a recognised transfer mechanism and we require our providers to protect the information to a standard consistent with this policy.
If you do not wish your information to be transferred to the United States, you may choose not to use our online services, though we may then be unable to complete a booking. You may still telephone the desk at +17157770122 to discuss your options.
14. Marketing and Guest News
We send guest news, seasonal opening notices and offers only when you ask to receive them or when the law permits us to contact an existing guest about a similar service. Every message we send includes a simple way to stop future messages, and a request to stop is honoured promptly. We do not sell an email list, and we do not share an email address with an advertiser.
If you ask us not to use your information for marketing, we will still keep the records we need to serve a current booking and to meet our legal duties. The choice you make affects marketing only, and it does not end a reservation or a service you have already arranged.
15. Third Party Links and Services
Our website may point to services that we do not control, such as a mapping tool, a payment page or the website of a partner that offers a local activity. When you follow such a link, the privacy policy of that other party governs the information you provide there. We choose partners with care, but we cannot promise how a third party handles personal information. We encourage you to read the privacy notice of any service you use.
If you believe a third party linked from our site is handling your information poorly, tell us. We will investigate what we can see from our side and we will remove a link when a partner fails to meet the standard we expect.
16. Automated Tools and Analytics
We may use privacy respecting analytics to count visits, measure page speed and understand which information helps guests most. These tools report aggregate figures, and we configure them to avoid identifying any individual. We do not use automated tools to rank guests, to set a price for a specific person or to make a decision that affects your rights.
We may use a security tool that reviews traffic for signs of attack. If such a tool records an internet address during a security event, we keep that record only as long as the investigation requires, and we do not use it for any other purpose.
17. Accessibility and This Policy
We want every guest to be able to read this policy and to exercise the rights it describes. The page is built with clear text, strong contrast and a simple structure that works without scripting. If a disability makes this page difficult to use, contact enquiry@cloudsrest.hair or call +17157770122 and we will provide the information in another format, such as a larger print document or a spoken summary over the telephone.
We will not treat a request for accommodation as a burden, and we will not charge you for providing this policy in an accessible form.
18. Changes to This Policy
We may update this policy when our services change, when the law changes or when we adopt a better way to protect information. When we make a material change, we will post the new version on this page with a revised effective date, and we will give notice through a channel that is likely to reach you, such as a message to a guest with a current booking. We will not apply a material change to information we collected under an earlier version without a lawful basis or your consent.
We encourage you to review this page from time to time so that you always know how we protect personal information.
19. How to Contact Us
If you have a question about this policy, a request about your information or a concern about how we have handled it, please write to us. Our contact details are listed below and they are also shown at the foot of every page of this website.
- Company: Clouds Rest LLC
- Address: 585 N Columbus St, Salt Lake City - 84103-2114, United States (US)
- Email: enquiry@cloudsrest.hair
- Telephone: +17157770122
A member of our team will read your message and reply. If your request needs more time to complete, we will tell you what we are doing and when you can expect an answer. We appreciate the trust you place in Clouds Rest LLC, and we will work to deserve it.
20. Plain Language Summary
In short, we collect only what we need to run a mountain lodge and serve our guests. We use it for bookings, stays, safety, accounts and the services you request. We do not sell it and we do not trade it for advertising. We protect it with sensible safeguards, we keep it only as long as we must, and we give you clear ways to reach us about it. That is the promise behind this Privacy Policy, and it is the standard we hold ourselves to at Clouds Rest LLC.